Shipping policy
SHIPPING POLICY
Thank you for shopping with RXCH X OFF. Please review our shipping information before placing your order.
ORDER PROCESSING
Orders are typically processed within 2–4 business days after your order is placed. Business days do not include weekends or holidays.
During new drops, sales, holidays, or other high-volume periods, processing may take additional time.
SHIPPING & DELIVERY
Shipping times begin after your order has been processed. Delivery times may vary depending on your location, shipping carrier, and selected shipping method.
Once your order ships, tracking information will be sent to the email address provided at checkout.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you notice an error in your shipping address, contact us at rxchxoff2022@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
LOST, STOLEN OR DELAYED PACKAGES
Once an order has been transferred to the shipping carrier, delivery times and delays may be outside of our control.
If your tracking information shows your package as delivered but you cannot locate it, please check around the delivery location, contact members of your household, and contact the shipping carrier.
RXCH X OFF will assist customers with shipping issues when reasonably possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, contact rxchxoff2022@gmail.com as soon as possible with your order number and photos of the item so we can review the issue.
CONTACT US
For questions regarding your order or shipping, contact:
RXCH X OFF
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